Vis-a-Vis Cancellation Policy

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Vis-a-Vis Cancellation Policy

It is extremely important to us that we provide an environment that supports both our guests and our beloved team at Vis-a-Vis. Our cancellation policy reflects how much we value the time of our team and beloved guests alike! We understand that there are extenuating circumstances and you cannot always cancel an appointment on time. We would never penalize a guest for failing to cancel an appointment because of some kind of emergency, and we’ve created a cancellation policy that reflects that. 

Cancellation Policy

Terms and Conditions

  • All guests must call and cancel or reschedule their appointment at least 4 hours prior to their scheduled service start time.

  • If a guest fails to cancel or reschedule at least 4  hours prior to their appointment start time, or fails to show up  without notice a fee will be placed on their Vis-a-Vis house-account. The fee will be based on the type of service missed.

  • Guests may pay this fee when they come in for their next appointment or are welcome to call and provide payment information over the phone.

  • If a guest fails to pay this fee within 90 days, they will be mailed an invoice.

  • This cancellation policy does not apply to Couples Massages or Parties. Click here to view our Couples Massage Cancellation Policy. Our Cancellation Policy for Parties is outlined on a group-by-group basis.

What happens if I need to late cancel an appointment?
  • If you need to cancel or reschedule your appointment less than four hours before its scheduled start time we ask that you call our concierge.
  • The appropriate charge will be placed on your Vis-a-Vis house account for all late canceled or rescheduled services as well as for services for which you did not show up or contact the spa to cancel.  
  • Whenever a cancellation fee is applied to your house account, it is filtered through our Lead Concierge, Chelsea. She will contact you in a timely manner to provide you with the details. 
  • If you encounter an extenuating situation that prevents you from cancelling or rescheduling your appointment on time, Chelsea can assist you to come to an amicable resolution. 
  • If you would like to reach Chelsea directly feel free to email her at Chelsea@VisaVisA2.com or call her at (734) 213-7455 ex. 5
Our Cancellation Promise

If for any reason WE are forced to cancel your appointment within four hours of its start time, we will place a credit for the cancellation fee of the service missed on your client account. You may use this credit at any time toward products or services at Vis-a-Vis. Cancellation credits placed on account never expire, but may only be used by the guest whose service had to be cancelled. We hope that our cancellation promise eases frustration in the unlikely event of a short-notice cancellation on our part. If you have any questions or concerns feel free to contact us!

Cancellation Fees

Breakdown by service

We calculate cancellation fees based on the type of service(s) missed or late cancelled. Use the drop-down menus below to determine the cancellation fee(s) associated with your service(s) or click the fee chart button at the bottom to view a PDF of fees. 

Skincare

Heart-Crafted Facials

45 Minute Facial – $18.75

60 Minute – $25.00

75 Minute Facial – $31.25

Scientifiique Facials

30 Minute Scientifique Facial – $12.50

60 Minute Scientifique Facial – $25.00

75 Minute Scientifique Facial – $31.25

Botanique Facials

45 Minute Botanique Facial – $18.75

60 Minute Botanique Facial – $25.00

75 Minute Botanique Facial – $31.25

Specialty Skincare

The Paris: Super Lux Facial – $37.50

PCA Peel – $25.00

PCA Peel w/ LED – $37.50

The Chat – $18.75

Petite Peel – $31.25

Acne Clinic

Acne Clinic Consultation – $25.00

Acne Consultation & Management Session – $50.00

Acne Management Session – $31.25

Exfoliation & Extractions Session – $31.25

Petite Facials

Brightening Facial – $14.58

Tightening Facial – $14.58

Clarifying Facial – $14.58

Hair Services

Haircuts

The Classic – $24

The Clipper  – $15

The Cutie – $10

The Clean Up – $5

Hair Color

Global Color – $45

Global Retouch – $40

Partial Highlight – $40

Full Highlight – $50

Full Highlight with Global Color – $55

Balayage Highlight – $40

Gloss Application – $20

Ombre – $60

Add-on Haircut – $10

Creative Color – 40% of the quoted service price

The Blondie – 40% of the quoted service price

Conditioning Treatments

Toughen Up – $30

Pump It Up – $20

Keratin Treatment – $30

Style Bar

45 Minute Style Session – $15

60 Minute Style Session – $20

75 Minute Style Session – $25

90 Minute Style Session – $30

Nail Lounge

Manicures

Presto Chango Manicure – $5.00

Presto Chango Manicure + Shellac Removal – $11.25

Traditional Manicure – $11.25

Traditional Manicure + Shellac Removal – $15.00

Trés Chic Manicure – $15.00

Trés Chic Manicure + Shellac Removal – $18.75

Au Naturel Manicure – $11.25

Au Naturel Manicure + Shellac Removal – $15.00

Manifique Manicure – $18.75

Manifique Manicure + Shellac Removal – $22.50

Shellac Manicure – $11.25

De-Shellac Manicure – $7.50

Re-Shellac Manicure – $18.75

Re-Shellac Frequent Flier Manicure – $18.75

Pedicures

Presto Chango Pedicure – $7.50

Au Natural Pedicure – $15.00

Bon Pedicure – $15.00

Trés Bien Pedicure – $18.75

Manifique Pedicure – $22.50

Shellac Pedicure – $11.25

De-Shellac Pedicure – $7.50

Re-Shellac Pedicure – $18.75

Make-Up

Face Forward – $15.00

Instant Allure – $6.60

Paparazzi Prep – $25.00

Shadow Confidential – $6.60

Test Drive – $20.00

Brow & Lash Boutique

Brow Maintenance – $6.25

Brow Design Session – $12.50

Brow Maintenance, Lip, & Chin – $12.50

Brow Tinting – $6.60

Brow Maintenance & Tinting – $10.00

Brow Design & Tinting – $15.00

Lash Tinting – $6.60

Brow & Lash Tinting – $10.00

Lash Lift – $20.00

Grand Lash Lift – $25.00

Full Strip Lashes – $6.60

Massage

Heart-Crafted Massage

45 Minute Massage – $18.75

60 Minute Massage – $25.00

75 Minute Massage – $31.25

90 Minute Massage – $37.50

2 Hour Massage – $50.00

Ashiatsu Massage

75 Minute Ashiatsu – $31.25

90 Minute Ashiatsu – $37.50

2 Hour Ashiatsu – $50.00

Ashi Table Thai

90 Minute Ashi Table Thai – $37.50

Under Pressure: Deep Tissue Massage

60 Minute Massage – $25.00

75 Minute Massage – $31.25

90 Minute Massage – $37.50

Mama-To-Be: Prenatal Massage

60 Minute Massage – $25.00

90 Minute Massage – $37.50

Other Specialty Massage

Fire & Ice: Tension Therapy Session – $25.00

Body Treatment

Back Treatment – $25.00

Personalized Body Polishing and Wrap – $37.50

The Chrysalis Clean-Up – $50.00

The Scrub and a Rub – $62.50

Waxing

Waxing for Her

One-Piece Wonder – $8.25

Bikini Brave – $12.50

The Darling – $16.50

Brazilian – Female Edition – $18.75

First Time Brazilian – Female Edition – $25.00

Brazilian Frequent Flier ~ Female Edition – $16.50

Baby’s Bottom – $8.25

Single Strip – $6.25

Bunny Tail – $4.00

Happier Trail – $4.00

Silky Stomach – $8.25

Inner Thighs – $6.25

Rendezvous with Madame Kelly – $12.50

Waxing for Him

The Basic – $12.50

The Custom – $16.50

The Complete – $18.75

First Time Brazilian ~ Male Edition – $25.00

The Repeat – $16.50

The Gluts – $8.25

Gluteal Strip – $6.25

Abs – $8.25

The Dapper Dan – $12.50

Facial Waxing

Brow Design Session – $12.50

Brow Maintenance – $6.25

Full Face with Brow Maintenance + High Frequency – $25.00

Brow Maintenance, Lip, & Chin – $12.50

Lip – $4.00

Chin – $4.00

Cheeks – $4.00

Sideburns – $4.00

Nostrils – $4.00

Ears – $2.00

The Dapper Dan – $12.50

Body Waxing

Full Legs – $25.00

Upper Legs – $12.50

Lower Legs with Feet – $12.50

Feet – $4.00

Chest with Stomach – $18.75

Full Back with Shoulders – $18.75

Lower or Upper Back – $8.25

Shoulders – $8.25

Underarms – $6.25

Full Arms with Hands – $18.75

Upper Arms – $8.25

Lower Arms with Hands – $8.25

Hands – $4.00

 

Cancellation Fee Chart